PRIVACY POLICY

Privacy Policy

 

Umberslade is committed to protecting and respecting the privacy of its clients and suppliers.

 

This Policy explains when and why we collect personal information about people and businesses who send us trade enquiries, visit our website, apply for work or contact us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@umberslade.biz or by writing to Umberslade Business Services Ltd., Ladywood Farm, Elvers Green Lane, Knowle B93 0AA. Alternatively, you can telephone 01675 443727.

Who are we?

We’re Umberslade Business Services Ltd., a specialist in commercial strip out, internal demolition and groundworks. We supply our services to some of the UK’s leading construction and refurbishment contractors. The company Reg. No. is 4572514. The registered address is Ladywood Farm, Elvers Green Lane, Knowle B93 0AA

 

How do we collect information?

We obtain information about people if they contact us via phone, email or our website regarding a planned project, employment or supply of their products or services.

What type of information is collected?

The personal information we collect might include name, business email address, business phone number, company address, IP address, and information regarding what web pages are accessed and when. If you order our services, we may use a third party to obtain a credit rating on you or your business.

How is information used?

We may use your information to:

  • process enquires, quotes and orders that have been submitted;

  • to carry out our obligations arising from any contracts entered into;

  • seek clients’ views or comments on the services we or our partners provide;

  • notify clients and suppliers of changes to our services;

  • send communications which clients have requested. These may include tenders for projects, information relevant to health and safety at work, other recent projects or industry news;

  • process a job application

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example, directives issued by the Health and Safety Executive). We will hold employees, customers and suppliers information on our systems for as long as is set out in any relevant contract held with us.

Who has access to the information we hold?

We will not sell or rent information to third parties.

We will not share information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: 

We may pass personal information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services on our behalf (for example to conduct Asbestos Abatement investigation & analysis). However, when we use third-party service providers, we disclose only the business information that is necessary to deliver the required service and we have a contract in place that requires them to keep any information provided secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release personal information to third parties unless we are required to do so by our contract or by law, for example, a Disclosure and Barring Service (DBS) check, as may be required by a client or official body if working within a school or other security-sensitive location.

Third Party Product Providers we work in association with: 

We work closely with various third-party product and service providers for the purposes of a project’s requirements (I,e Asbestos Abatement Services, Scaffold Builders etc); the relevant third-party service provider will use your project and business details to provide you with information and carry out their obligations arising from any contracts you or we have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third-party service providers will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that individuals privacy rights continue to be protected.

 

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the demolition and groundworks services we provide then you can select your choices by ticking the relevant boxes situated on the marketing permissions email that will be sent to you after you have made contact with us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@umberslade.biz or telephone on 01675 443727.

 
How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@umberslade.biz or write to us at: Umberslade Business Services Ltd., Ladywood Farm, Elvers Green Lane, Knowle B93 0AA. Alternatively, you can telephone 01675 443727.

You have the right to ask for a copy of the information that Umberslade Business Services hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as bank payment details) is held electronically in password protected files on a secure server and hard copies are held in locked filing cabinets.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access the Umberslade employee App to access your weekly pay and other information , you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may use your business or personal information to detect and reduce fraud and credit risk.

 

 

Use of 'cookies'

Like many other websites, the Umberslade website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

PUNCTUAL

Stephen Pallett, Contracts Manager

Umberslade are always punctual, polite to the client and our staff and their work is clean & tidy. Overall they do a great job in demanding situations.

 

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© 2019 Umberslade Business Services Ltd.

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